If you are not 100% satisfied with your purchase from Showerpouch.com you can return your item(s) for a full refund within 90 days of purchase. Even if you used or open any of the pouches. Contact customer service at (310) 571-8848 or by email at info@nicetysolutions.com to begin the return/refund process. Refund payments will be given back to the credit/debit card that made the purchase.